Data driven analyses to let me define your problems and provide winning, targeted solutions.

Unlock the potential in your hospitality business – fast

My offers at a glance

  • Free 60 minute 1-2-1 telephone call

    Designed to identify it is for potential improvements in your business

  • Free Facebook group

    Ongoing support, tips and a community that understands your challenges and shares solutions. Weekly 40 minute zoom sessions

  • Free 5-day Zoom masterclass

    Small group. Big ideas. Practical sessions (40 minutes/day at 10 am) focused on what works – from menus to marketing. Limited to 12 people.
    Next masterclass June  23–27
    Sign up today!

  • Consultancy

    Get a clear, no- pressure proposal outlining outcomes, timetable and costs to fit your budget

About Me

An economist with a background in FMCG marketing, I offer the experience of over 30 years in hospitality..
This ranged from being the award-winning Marketing Director of the 300 strong GrandMet steakhouse chain to ownership of a  research-led, international, marketing consultancy, with 30 staff, advising pub and restaurant chains and major property companies.
At the same time I created, owned and operated 12 new catering concepts.
I am also Brighton & Hove Council’s designated Hospitality Partner, assisting businesses in the City.
I use my experience and background in data, marketing and research to deliver successful blueprints to independent restaurants whose passion must be balanced by careful analysis in order to survive and prosper.

Some Past Clients

Director of leisure and marketing, created the Oasis food court and Meadowhall Retail Academy

Food court revamp and market research

Director of leisure planning and research for 1,200,000 ft.² shopping Centre and created Europe’s largest food court.

Land securities key performance indicator research for O2 centres and 15 retail parks

New concept development

Mystery visit design and delivery for all 800 pubs

First successful food court in Ireland, leisure consultancy in Cambridge and Basingstoke.

Retail academies in Dublin and Cork

Created and implemented “loyalty and goodwill” marketing strategy for all six centres

HOSPITALITY PARTNER

“Recently appointed in this role to offer pro bono consultancy to hospitality businesses in Brighton and Hove. This includes a monthly workshop and biweekly 1-2-1 sessions”

Voices of Trust

  • "I honestly have no idea where I would be without the help of Stephen. I desperately needed guidance with constructing my business plan, sales projections and everything in between! Monthly meetings with Stephen have really helped me set goals and milestones throughout the recent months and his time and effort is very much valued"

    Joe Sweeney

  • “Working with Stephen has been an invaluable experience for us at Nostos. His wealth of experience in hospitality, combined with a sharp eye for both operational detail and customer experience, has brought clarity and fresh energy to our strategy. From menu development and pricing advice to his insightful suggestions on service philosophy and data-led decision making, Stephen has shown a rare ability to blend creativity with commercial sense.''

    Kiriakos Baxevanis - Founder, Nostos Restaurant

  • “Working with Stephen has been enormously helpful for pushing forward Sussex Surplus impact and trajectory. His insights are based on a huge amount of experience and his willingness to engage on a range of areas, in particular communications, has been extremely beneficial for our work.“

    Phil Holtam - Director, Sussex Surplus

  • “Stephen showed a great understanding of what we are setting out to achieve with Amalfi and his contribution to our branding, menu development and guest communications has been extremely helpful.”

    Enzo Marzano & Luca Grassi - Amalfi Italian Restaurant

  • His approach is collaborative, thoughtful, and always driven by a desire to add genuine value whether through enhancing our visibility, helping us optimise our costs, or simply offering a new way of thinking about customer experience. The care and depth of attention he brings, even in a voluntary capacity, is exceptional.

    Kyriakos Baxevanis - Founder, Nostos Restaurant

What’s Next?